FAQ
BRAND
Are all product manufactured in Korea?
Yes
Are the products Cruel free? No animal testing?
Our products are cruelty-free and have no animal testing.
but, we don't have products for vegan
In cases of adverse effect reports, what is the SOP?
Please contact the Customer Service Office at mimumimu.official@gmail.com, as stated on the product's packaging.
Can these products be used daily, or does it vary by product?
All the products are ok to use everyday, even more than once a day.
What skin types is your brand best suited for?
Our products are designed to be suitable for a variety of skin types, including acne-prone, combination, and sensitive skin, ensuring they can be used without irritation on any skin type.
However, everyone has unique skin concerns and specific types, so we recommend reviewing our brand’s detail page carefully to choose the products that you feel are right for you!
Are your products safe for use for pregnant/lactating women?
It does not contain retinol (Vitamin A) or retinoid ingredients, which are harmful to pregnant women. The product has undergone a mild irritation test by a reputable professional institution in Korea and has received a non-irritation certification. We have selected ingredients with an EWG Green grade. However, as pregnant and breastfeeding women are not in typical circumstances, it is safest to consult with a dermatologist before use.
How young can someone be to use the products?
For preschool-aged children, typically under 10 years old, please use the product under the discretion of the guardian.
What is the product's shelf life?
The expiration date is indicated on the packaging (at the bottom of the box).
It is recommended to use the product within 12 months after opening, but please refer to the expiration date on the bottom of the box for the overall shelf life.
Is there a proof of authentication on the product? example like a seal, a logo, a QR code?
You can check it using the QR code on the back of the box.
🌊 I.N.G LINE
Could you recommend usage instructions for each product?
1-1) Cleanser
- Heating Calming i.n.g Cleansing Oil
Usage: Shake before use, pump an appropriate amount into your hand, gently massage the face to remove makeup and impurities, and rinse thoroughly with lukewarm water. It is recommended to use a cleansing foam afterward.
1-2) Skincare Products
- Cooling Calming i.n.g Toner
- Cooling Calming i.n.g Serum
- Cooling Calming i.n.g Cream
Usage: Use the toner, serum, and cream in that order. For the toner, dispense an appropriate amount into your hand or soak a toner pad. Apply the serum 2-3 times using a dropper and gently spread it. Apply the cream using the provided spatula to the face and neck, then lightly tap with your hands for absorption.
* Toner - It is ok to apply just with hands, but since it's a thin formula, it's better to use a cotton pad.
What are the fragrance of the products?
All i.n.g Line product is fragrance-free.
Is it safe to use i.n.g line with Retinol, Vitamin C, or BHA products?
It's safe to use with retinol-based, Vitamin C, or BHA products.
Do any products contain Alcohol? What type?
Regarding the i.n.g Line, the cream contains a small amount of 0.07% alcohol. The cleansing oil, toner, and serum do not contain any alcohol.
Can be stored in a refrigerator?
For toner, serum, and cream, storing them in the refrigerator will enhance the cooling sensation.
Are the products non-comedogenic, not to cause blocked pores?
The product is formulated without ingredients that clog pores. However, it has not been separately certified as non-comedogenic.
Why does cleanser generate heat and how does it affect the skin?
The thermal sensation is created as the hot spring water extract and cleansing oil layer mix together, reaching a temperature of 95°F, which is the safest temperature for opening the pores.
This warming effect works effectively to remove sebum, blackheads, and makeup, giving you a feeling as if you are receiving a spa treatment.
Are there any precautions for using the heat cleanser with others?
After using the cleansing oil, please follow up with a second cleanse using a cleansing foam.
For heavy makeup like eyeliner and mascara, we recommend using an eye makeup remover separately.
✨ NIACINDY LINE
Could you recommend usage instructions for Niacindy Line?
- NIACINDY BRIGHTENING TONER
-NIACINDY HYPE-LIGHT SERUM
-NIACINDY DARK SPOT AMPOULE
Usage: Use the toner to even out overall skin tone and refine skin texture.
Apply the serum as a first step to manage hyperpigmentation and dark spots daily.
Follow with the ampoule, featuring a roll-on applicator, for targeted spot treatment on more stubborn areas.
Using all three products synergistically enhances brightening results for more effective skincare.
* Toner - It is ok to apply just with hands, but it's ok to use a cotton pad too.
What are the fragrance of the products?
Niacindy Line is fragrance-free.
Is it safe to use day time?
This product is safe for daytime use as it does not contain high concentrations of retinol or vitamin C.
Do any products contain Alcohol? What type?
Regarding the NIACINDY Line, Brightening Toner contains a small amount of 0.95% alcohol.
The serum and ampoule do not contain any alcohol.
Can be stored in a refrigerator?
For toner, serum, and ampoule, storing them in the refrigerator will enhance the cooling sensation.
Are the products non-comedogenic, not to cause blocked pores?
The product is formulated without ingredients that clog pores.
However, it has not been separately certified as non-comedogenic.